Smarter Shopkeeping
Run Your Shop With Confidence
Simple pricing.
Get better tools.
Six Languages
Predictable Pricing
Most shop management platforms lure you in with a cheap base price, only to hide the features you actually need, like digital inspections, inventory tracking, or multi-user access, behind expensive tier jumps and add-on modules.
We keep it simple: one predictable price with zero feature gating. You get complete access to every core tool your shop needs, plus every new feature we launch, without ever paying extra or buying add-ons.
Zero Feature Gating:
Every shop gets full access to the complete toolset right out of the box—no locked features or “enterprise-only” tiers.
Predictable Monthly Costs:
One straightforward rate means no unexpected price hikes as your business grows.
Instant Platform Updates:
When a new tool or feature drops, it rolls out automatically to your account at no extra charge.
Built for SMB Scale:
You get enterprise-level shop organization tailored specifically to fit small and mid-sized shop budgets.
Everything the big shop platforms offer. Unlimited everything. Just $99/month. Stop paying per user, per vehicle, or per feature. Get full enterprise shop management—including DVIs, customer portals, inventory, and automated text messaging—for one flat, predictable price.
Unlimited Scale
Unlimited Users & Unlimited Repair Orders—grow your team and volume without increasing your software bill.
Digital Vehicle Inspections (DVI)
Cross-app DVIs with digital customer approvals and direct push text-messaging.
Customer Self-Service
Fully online, standalone customer portal for digital invoices, approvals, and status tracking.
Shop Efficiency & Tools
Built-in VIN decoding, barcode scanning, inventory management, and employee time-tracking clocks.
Smart Analytics & Growth
Customizable reporting dashboards, OEM maintenance schedules, and automated customer service recommendations.
Continuous Improvement
Ongoing platform development with all new features and upgrades included at no extra cost.
Standout & Unique Features
Our software is designed different. Its an ecosystem that funnels business to you.
Shared Customers and Vehicle Source
Complete Shop Manager puts vehicle and repair data ownership directly in the hands of customers rather than locking it inside shop databases. As members of the Complete Shop Manager Community, customers can search for local facilities, view detailed shop profiles, and save your business to their personal network. Joining the community gives qualified shops immediate organic visibility and streamlined customer connections without extra marketing effort.
Vehicle and Ownership History
Customers and Vehicles are separate entities. Customers own vehicles for a period of time and then sell them. Who knows what happened before your customer owned it. With Complete Shop Manager, you can see all history for the vehicle that is completed by a CSM Pro member shop, regardless of the owner. What did a previous tech do? Find out. As the CSM Pro community grows, your history does to.
Customer Freedom
All customer history and digital receipts live independently on the system, fully visible to customers through a dedicated portal where they can approve work estimates.
Native Payment Kiosk
A built-in payment portal software that runs on any standard tablet, bypassing expensive proprietary hardware. Simply navigate to the url on any tablet and you have a payments customer interface.
Multi-User Always
Add unlimited users without needing to create or pay for dedicated business email accounts for each employee. We do not cap or limit users for your business EVER!
Zero Feature Gating
Every tool and upcoming release is included in the single flat rate.
Unlimited repair orders! We will not limit your growth potential or punish you for doing good business.
Yes. While CSM PRO’s core desktop platform serves as your shop’s central command center, it includes role-tailored mobile apps so your team isn’t chained to a desk.
With dedicated mobile apps for Service Advisors and Technicians, your team can perform key floor tasks right on their phone or tablet that sync instantly back to the desktop system:
- In the Bay: Technicians perform Digital Vehicle Inspections (DVIs), attach diagnostic photos, and log labor lines without walking back to a computer terminal.
- On the Service Drive: Service Advisors scan vin numbers and start repair orders at the vehicle, check statuses on the go, and communicate with customers directly.
Yes. CSM PRO allows you to set a primary technician for the overall repair order while maintaining complete line-item flexibility. Because labor items operate independently, you can assign different technicians to individual jobs on the same ticket.
- Specialized Service: Route alignments, tires, or diagnostics directly to your shop’s specialists without splitting the ticket.
- Hand-Offs & Coverage: Easily reassign specific labor lines if a technician goes home sick or needs help finishing a job.
- Accurate Tracking: Ensure every labor hour and commission is logged to the right tech automatically.
Yes. CSM PRO gives your customers a seamless digital experience through a web portal or installable Progressive Web App (PWA). Right from their smartphone or computer, customers can:
- View Digital Inspections: See photos, videos, and technician notes in real time.
- Approve Work: Review itemized estimates and approve or decline individual service recommendations with a tap.
- Pay Invoices: Securely settle their bill online before picking up their vehicle.
- Schedule Appointments: Book future service visits whenever it’s convenient for them.
CSM PRO uses an integrated RO Checklist to verify that every requirement is met at each stage of the repair process:
- Customer Concerns: Verified and addressed before any estimate is sent.
- Team Assignment: Advisors and technicians are clearly assigned.
- Labor & Parts: Labor lines are established, parts are tracked, and any delays are flagged automatically.
- Inspections & Completion: All digital inspections are finished, and labor lines are completed and released by the technician.
Built Different: Separating Concerns from Labor
Most shop software mixes customer concerns with labor items. We separated them based on real-world shop experience: too often, a repair order gets filled with work while the customer’s original issue gets completely overlooked.
In CSM PRO, labor represents the actual billable work performed (like an oil service or alignment). Customer concerns represent what the driver came in for. Technicians address each concern directly by linking it to a labor item or marking it resolved. Nothing slips through the cracks—because the RO Checklist won’t let you send an estimate until every concern is accounted for.
High Impact Features
Custom in-app Messaging
Commercial SMS and WhatsApp messaging come with severe regulatory hurdles. In both the US and Europe, governments heavily restrict business texting to combat spam. Getting approved requires registering your brand and submitting message templates—a tedious process where templates are frequently delayed or outright rejected. Even worse, after jumping through every hoop, phone carriers often still block legitimate business messages.
We built our platform to eliminate those roadblocks entirely:
- Direct Push Notifications: Advisors send messages directly from their desktop PC or the CSM Advisor App straight to the customer’s phone via the CSM Customer App.
- 100% Reliability: Bypass strict carrier filters, government template approvals, and message blocks completely.
- Organized by RO: Every message is automatically sorted and saved under its corresponding Repair Order for quick reference.
No government tape, no carrier rejections—just clear, reliable communication with your customers.
We Speak Your Language
All languages at once
You don’t have to pick a languages and live with it forever. Languages can be toggled on each page.
Defaults Settings
Each user can select the language they want to work in without affecting anyone else.
Fully delivered in English, Spanish, French, Chinese, Vietnamese and Tagalog.
Currency and Date variations
Toggle between different currency and date variations for your locality.
Auto Sales
All-in-One Operations: Manage service repairs and vehicle sales from a single screen without toggling between disjointed software tools.
Streamlined Lead Tracking: Capture and nurture potential vehicle buyers directly within your existing workflow.
Complete Inventory Control: Track vehicle acquisition costs, reconditioning expenses, and floor plan details in one place.
Zero Cost Upgrade: Automatically rolls out to all active subscribers at no additional charge, staying true to your single-price model.
Security
Database & Data Isolation
Multi-Layer Query Defense: Form security is enforced at both the UI control level and the backend query level to block unauthorized data manipulation or unauthorized API calls.
Dedicated Databases: Every paying shop receives its own isolated database, ensuring absolute multi-tenant data segregation with zero risk of cross-shop data leaks.
Access & Identity Management
Cost-Free “Ghost” Email Logins: Provision secure, system-generated login credentials for employees without requiring shops to purchase additional paid business email accounts.
Granular Role Controls: Precise, field-level permissions (None, View, or Edit) across virtually every data point and feature in the platform.
Device Flexibility & Cloud Security
Accountability: Individual, distinct user accounts ensure complete audit trails for every action taken within the system.
100% Mobile Access: Cloud-native design allows authorized technicians and staff to securely track time, order parts, or manage ROs from personal or shop mobile devices.
Payment Methods
Give your customers flexibility, with any payment method imaginable.
PayPal, Stripe & Square
Google Pay & Apple Pay
Cash
Pay Later
Role Based Apps
In addition to the desktop cloud based software, each role has a custom PWA app designed just for them.
Customer App
Service Advisor App
Technician App
Payments Kiosk
Advanced Scheduling
Schedule and manage upcoming visits, or allow your customers to do it themselves with the Customer App.
Manage Shop Hours and Holidays
Manage Employee PTO
Appointments Convert to Repair Orders
Track Time with Time-clock
Data Migration
Easily download import templates and load your account with existing customers, vehicles, employees, and inventory.
CSV Import
Duplicate Protection
Broken Row Protection
Import Preview
Default and Custom Libraries and Catalogs
Make repetitive tasks easier. We not only offer ways to make repetitive tasks easier, but we tell you which tasks you are doing the most and give you ways to make them faster.
Customer Concerns
You don’t need to write the same customer concern every time someone comes in with the same issue. Automatically choose from our catalog of hundreds by simply typing and predictive text. If we don’t have it already, you can add custom concerns yourself.
Tech Prompts
When you select a concern, tech prompts on how to diagnose and correct the problem auto-populate. Suggestions on what the issue may be can help guide you staff to decrease time spent on troubleshooting.
Labor Presets
Create custom labor presets in flat rate or fixed price billing types. Set technician allowances for your custom jobs so one click can populate a labor item with everything automatic and uniform.
Parts Groups
Create groups of parts for jobs that routinely have the same items. Then assign those parts groups to your custom labor presets to create whole repair orders with one click.
Stop Losing Money
The average auto repair shop loses hours every week to paperwork, missed follow-ups, and inventory guesswork. Complete Shop Manager fixes that.
Here’s what shops typically save:
2–4 hours/day on repair order management and customer lookups — that’s a full technician shift recovered every week
10–15% on parts costs by tracking inventory, catching over-ordering, and flagging unused stock before it expires
$300–$600/month in missed service upsells — CSM flags overdue services automatically so nothing slips through
1–2 billing errors per week eliminated with built-in invoice accuracy checks
The math is simple.
At 2 hours saved per day at $75/hr shop rate, that’s $750/week — $39,000/year back in your pocket.
How Much Could You Save?
Enter your shop details for a personalized estimate.
Your Shop
Estimates use conservative industry benchmarks. Actual results vary.
Your Estimated Savings
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Recovered Deferred Work Follow-up reminders recapture declined services$0
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Admin Time Savings Faster estimates, invoicing & history lookup$0
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Technician Efficiency Less non-wrench time = more billable bay hours$0
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Parts & Inventory Reduced shrinkage and emergency-order markups$0
Manage bookings, customers, estimates, invoices, and payments.
Shop Operations
Service & Repair Workflow
Pipeline Management: Seamless progression from initial appointment booking to active RO.
Vehicle & Customer On-boarding: Built-in VIN decoding plus a CSV import migration tool to bulk-transfer existing customer and vehicle databases.
Diagnostics & Hints: Customer concern checklists paired with a built-in library that supplies “Tech Hints” based on logged issues.
Labor & Payroll Flexibility: Supports both hourly and flag-hour compensation structures, featuring line-item tech assignments so multiple technicians can work on a single RO.
Time Tracking & Analytics: Integrated labor time tracking alongside high-level dashboards and shop reports.
Manager shop inventory, orders and parts groups.
Inventory
Inventory Management
Control & Categorization: Full oversight of inventory with customizable categories, subcategories, and individual items.
Parts Grouping: Link multiple parts directly to preset labor jobs for rapid estimate and repair order (RO) creation.
RO Allocation & Tech Notifications: Allocate parts directly from inventory to active ROs and push instant in-app alerts to technicians when parts are ready.
Reporting & Pipeline: Comprehensive inventory reporting, with live supplier integrations currently in development.
Work Smarter, With Integrations Built for Busy Shops
Your shop already uses tools you trust. Complete Shop Manager connects to them — so your data flows automatically instead of getting re-typed, lost, or forgotten.
Stop Double-Entering Data
Connect the tools you already rely on:
Every time a technician writes something in one system and someone else enters it in another, you’re paying twice for the same work. CSM integrations cut that out entirely by integrating with the tools you already use.
Payments
Collect payments directly from the invoice. No separate terminal, no reconciliation headaches.
Accounting
Invoices, payments, and expenses sync automatically. Your books stay current without a single manual export.
All communication with a customer about a repair order, stays with the repair order. Easily go back later and see what was said.
Parts
Check availability and pricing without leaving the repair order screen. Coming soon!
Everything Talks to Everything
When your shop management software, accounting platform, and customer tools all share the same data, mistakes disappear. No mismatched invoices. No forgotten follow-ups. No end-of-month scramble to reconcile numbers.
Complete Shop Manager is the hub your shop has been missing.
One platform.
Every tool you need.
Repair orders, customer history, parts inventory, scheduling, and invoicing — all in one place. No more jumping between spreadsheets, sticky notes, and disconnected software.
Complete Shop Manager pays for itself in the first week.
Find Out What’s Costing Your Shop Time and Money
Every shop has weak spots. Most owners have a gut feeling about where they are — but gut feelings don’t fix the problem.
The CSM Shop Health Scorecard gives you a clear, honest picture in under 2 minutes. Answer 8 quick questions across the areas that matter most — customer communication, repair order speed, parts inventory, technician productivity, declined services, financial visibility, and more.
When you’re done, you get a score out of 100, a full breakdown by area, and personalized recommendations based on your specific answers. We’ll email you the results so you can share them with your team.
No fluff. Just an honest look at where your shop stands — and what to do about it.
Is Your Shop Running at Full Potential?
Answer 8 quick questions and get your free Shop Health Score.
- Under 2 minutes
- 8 questions
- Instant personalized results
Customer Communication
When a vehicle is ready for pickup, how do you notify the customer?
Repair Order Speed
How long does it take to write up a complete repair order — from check-in to invoice?
Parts & Inventory
How do you track parts and shop inventory?
Technician Productivity
How much time do your techs spend on non-wrench tasks — looking up history, waiting for job assignments, writing notes?
Declined Services
What happens when a customer declines a recommended repair?
Financial Visibility
How quickly can you answer: "How much revenue did we collect this week?"
Customer & Vehicle History
When a returning customer calls, how fast can you pull their complete service history?
Business Insights
Do you know which services, technicians, or time periods generate the most profit?
Area Breakdown
Where CSM Helps Most
Get Your Full Report
We’ll email your score, breakdown, and personalized tips — no spam, ever.